Exemplary Customer Service
My experience with Armstrong Forensic Laboratory was an absolute 10/10.
I appreciated Maria’s exemplary customer service throughout the process. She was very informative and made the entire process smooth. I will be sure to recommend others who need similar services and I will be sure to continue business through your services as well. I really appreciate the quick completion of this test.
Excellent service from John and the front desk (10). I’m a new adjuster that came across a diesel exhaust fluid claim.
Thanks for the excellent service.
Quick Turn Around
Thank you so much for ALWAYS a quick turn around on every request / sample we have asked for and sent you
and once again you have exceed our expectations……
Recommend you regularly
I enjoy working with you folks, use your services when the opportunity arises, and recommend you regularly to clients.
I would have to rate your service as a 10+
Staff Was Very Professional
Thank you for your assistance. We will definitely be putting you on a recommendation list! Your staff was very professional really enjoyed working with them. Again thanks for all your help!
Dr. Wouters, thank you so much, this is exactly what I was looking for. You should know, I contacted several other companies to seek this information, but none of them returned my calls. I had also called a few other companies, and they could not give me answers. Your company has consistently been the best source of information, which is why I use Armstrong at every opportunity.
The pleasure was all mine to meet some of the staff at AFLAB as you have all been incredibly helpful and most professional in your services. The ladies in the front area along with yourself were very friendly, courteous and helpful today which is greatly appreciated. If we need anything, myself or the Evidence Manager, we will be certain to let you know.
Thank you very much for your message, very good customer service. Dawn is a very nice lady.
Always Worked Well
I give Armstrong a 10. Armstrong has always worked well with me. For the most part, Armstrong has been very efficient and quick when handling claims. They’ve made my job easier.
I am very likely to refer your lab to a friend or colleague. I really appreciated the quick turnaround. Thank you.
The speed of response to phone calls and emails is fantastic. All members of staff I encountered were professional, flexible and helpful. I like the proximity of your labs to our location.
Absolutely a 10. I most appreciate the quick turnaround, analytical report submittal by e-mail, and the excellent service provided at the front desk since I typically bring samples directly to the lab. Thanks
Turnaround Went Smoothly
The turnaround went pretty swiftly, so we really appreciate that. Our project manager is the one who could comment on the quality of the report, but we are satisfied with your services, have used you in the past, and will continue to use your services in the future. Thank you.
Yes, everything went well. I got my results back quickly, and I’ve already received my replenishment kit. Thank you.
I am very satisfied with your services. We have training in the Mid-Atlantic area a couple times per year, and would love it if someone could come out and speak to our group about paint transfer analysis and fuel & lubricant analysis.
Appreciate Your Thoroughness
I appreciate how thorough you guys were in your report. Your results helped me resolve my claim, and I will definitely use you again. I appreciate the call.
I am very satisfied. I had my monitor sent out to be calibrated, and I should be receiving it back next week, so after that, I’ll be sending more samples. I am very pleased with your work, you guys have been a big help.
I Love Using Armstrong
I love using Armstrong. Our company picked up a contract with an insurance company, and they ask for another lab, but when the claim is not through that particular insurance company, I will definitely use you. I have all the supplies I need at the moment, and am very satisfied. Thank you.
We are quite satisfied. Your services are adequate. Thank you.
Report Was Great
Everything went well. The report was great. One of my colleagues uses you.
Thank you for the call. I really appreciated the quick turnaround. I am highly satisfied because your results were able to help us determine liability. We will definitely utilize your services again in the future.
Questions Were Answered In A Prompt Manner
You guys did a great job. I was really impressed with the constant communication via emails and phone calls. I didn’t really know what I was doing, and everyone there really helped me out with the specifics. All of my questions were answered in a very prompt manner. I really appreciate the level of service and the call back.
Thank you very much for your service, I really appreciated the call to follow up with him. I will certainly use us again, should the occasion come up.
Prompt and Excellent Service
Thank you for your prompt and excellent service. I would definitely recommend your company in the future to a friend or colleague. I am certainly relieved to get the report. Thank you for all your help.
Awesome thank you!! I want to thank you very much for taking care of us the way ya’ll did. The services that were provided were excellent. Thank you very much once again and we are looking forward to doing more business with you. Thank you.
I Would Recommend Armstrong
I give Armstrong a 10. I would recommend Armstrong to a friend or colleague.
Helped Deny The Claim
Everything was great, I already received my second kit, and it was much easier the second time around. It helped with my claim, and we were able to deny it because of your results. I talked to Dr. Wouters and with Karen, they were both very helpful when I called to have them explain my results.
Thank you for getting those results to us so promptly!!
Wow…..great job Armstrong Forensics!!!!
We Appreciate The Quick Turnaround
On this case particularly [we appreciated], the quick turnaround. Thank you!
Thanks for this. We are very happy with the work completed, and are happy to give a 10. We would certainly recommend you in the future. We appreciated your fast completion of the work.
Great Service, and Quick Results
I will always suggest Armstrong Laboratory, because of great service, and quick results. The service is always great, fast results and reports. Also appreciate the shipping labels. Telephone service is also great when I call with questions or requests.
Thank you. On a scale of 1-10, I rate the service a 10. Appreciate the detailed report and the timeliness of the report.
I Would Certainly Recommend Armstrong
I would certainly recommend Armstrong to a friend. Thanks to Belinda, she really came through on this!
I definitely rate you 10; I am very impressed with the professionalism of your company & definitely would refer your company to a friend.
Timely and Accurate
Rating your service and attention with a 10, because the attention was immediate, everything required was attended in a timely and accurate. We knew of you because our customer requires our products to carry this type of sugar analysis.
I am very satisfied. I like the quick return. My reports come in layman’s terms, which I really appreiciate. I am extremely pleased with your work and your service. I look forward to working more with you this year.
I’ve had no problems with collecting samples or with the reports you send back. It was great to see how you guys operate and to know what happens at the lab when we send in the samples. I really enjoyed the class. Thanks for the call.
Rating:5 out of 5 based on 24 user reviews.