Customer Service

5 / 5 stars

Thank you very much for your message, very good customer service.  Dawn is a very nice lady.

Tom B.

Always Worked Well

5 / 5 stars

I give Armstrong a 10.  Armstrong has always worked well with me.  For the most part, Armstrong has been very efficient and quick when handling claims.  They’ve made my job easier.

Tanner K.

Quick Turnaround

5 / 5 stars

I am very likely to refer your lab to a friend or colleague.  I really appreciated the quick turnaround.  Thank you.

Tom B.

Professional

5 / 5 stars

The speed of response to phone calls and emails is fantastic.  All members of staff I encountered were professional, flexible and helpful.  I like the proximity of your labs to our location.

Michael U.

Excellent Service

5 / 5 stars

Absolutely a 10.  I most appreciate the quick turnaround, analytical report submittal by e-mail, and the excellent service provided at the front desk since I typically bring samples directly to the lab.  Thanks

Barry V.

Turnaround Went Smoothly

5 / 5 stars

The turnaround went pretty swiftly, so we really appreciate that. Our project manager is the one who could comment on the quality of the report, but we are satisfied with your services, have used you in the past, and will continue to use your services in the future. Thank you.

Alex C.

Replenishment Kit

5 / 5 stars

Yes, everything went well. I got my results back quickly, and I’ve already received my replenishment kit. Thank you.

Billy W.

Paint Transfer

5 / 5 stars

I am very satisfied with your services. We have training in the Mid-Atlantic area a couple times per year, and would love it if someone could come out and speak to our group about paint transfer analysis and fuel & lubricant analysis.

Eric M.

Appreciate Your Thoroughness

5 / 5 stars

I appreciate how thorough you guys were in your report.  Your results helped me resolve my claim, and I will definitely use you again.  I appreciate the call.

Charles H.

Very Pleased

5 / 5 stars

I am very satisfied.  I had my monitor sent out to be calibrated, and I should be receiving it back next week, so after that, I’ll be sending more samples.  I am very pleased with your work, you guys have been a big help.

Kerry H.

I Love Using Armstrong

5 / 5 stars

I love using Armstrong. Our company picked up a contract with an insurance company, and they ask for another lab, but when the claim is not through that particular insurance company, I will definitely use you. I have all the supplies I need at the moment, and am very satisfied. Thank you.

Gabe S.

Quite Satisfied

5 / 5 stars

We are quite satisfied. Your services are adequate. Thank you.

Kirk P.

Report Was Great

5 / 5 stars

Everything went well. The report was great. One of my colleagues uses you.

Talicia S.

Highly Satisfied

5 / 5 stars

Thank you for the call.  I really appreciated the quick turnaround.  I am highly satisfied because your results were able to help us determine liability.  We will definitely utilize your services again in the future.

Gerard H.

Questions Were Answered In A Prompt Manner

5 / 5 stars

You guys did a great job.  I was really impressed with the constant communication via emails and phone calls.  I didn’t really know what I was doing, and everyone there really helped me out with the specifics.  All of my questions were answered in a very prompt manner.  I really appreciate the level of service and the call back.

Sam P.

Service

5 / 5 stars

Thank you very much for your service, I really appreciated the call to follow up with him. I will certainly use us again, should the occasion come up.

William E.

Prompt and Excellent Service

5 / 5 stars

Thank you for your prompt and excellent service. I would definitely recommend your company in the future to a friend or colleague.  I am certainly relieved to get the report.  Thank you for all your help.

Gwen T.

Thank You

5 / 5 stars

Awesome thank you!! I want to thank you very much for taking care of us the way ya’ll did. The services that were provided were excellent. Thank you very much once again and we are looking forward to doing more business with you. Thank you.​

Rudy S.

 

I Would Recommend Armstrong

5 / 5 stars

I give Armstrong a 10.  I would recommend Armstrong to a friend or colleague.

Michael L.

Helped Deny The Claim

5 / 5 stars

Everything was great, I already received my second kit, and it was much easier the second time around. It helped with my claim, and we were able to deny it because of your results. I talked to Dr. Wouters and with Karen, they were both very helpful when I called to have them explain my results.

Inge H.

Thank You

5 / 5 stars

Thank you for getting those results to us so promptly!!

Michele J.

WOW

5 / 5 stars

Wow…..great job Armstrong Forensics!!!!

Brad H.

We Appreciate The Quick Turnaround

5 / 5 stars

On this case particularly [we appreciated], the quick turnaround.  Thank you!

Tom P.

Very Happy

5 / 5 stars

Thanks for this.  We are very happy with the work completed, and are happy to give a 10.  We would certainly recommend you in the future.  We appreciated your fast completion of the work.

Jeff M.

Great Service, and Quick Results

5 / 5 stars

I will always suggest Armstrong Laboratory, because of great service, and quick results.  The service is always great, fast results and reports.  Also appreciate the shipping labels.  Telephone service is also great when I call with questions or requests.

David D.

Detailed Report

5 / 5 stars

Thank you. On a scale of 1-10, I rate the service a 10. Appreciate the detailed report and the timeliness of the report.

Jon M.

 

I Would Certainly Recommend Armstrong

5 / 5 stars

I would certainly recommend Armstrong to a friend.  Thanks to Belinda, she really came through on this!

John W.

Impressed

5 / 5 stars

I definitely rate you 10; I am very impressed with the professionalism of your company & definitely would refer your company to a friend.

Julie C.

Timely and Accurate

5 / 5 stars

Rating your service and attention with a 10, because the attention was immediate, everything required was attended in a timely and accurate.  We knew of you because our customer requires our products to carry this type of sugar analysis.

Edna P.

Very Satisfied

5 / 5 stars

I am very satisfied. I like the quick return. My reports come in layman’s terms, which I really appreiciate. I am extremely pleased with your work and your service. I look forward to working more with you this year.

Kelly P.

No Problems

5 / 5 stars

I’ve had no problems with collecting samples or with the reports you send back. It was great to see how you guys operate and to know what happens at the lab when we send in the samples. I really enjoyed the class. Thanks for the call.

Ernest S.

Very Responsive

5 / 5 stars

Everything is so great. I’ve had a bit of a lull, but I just got a call to pull another fluid sample. We have plenty of kits on-hand. Everyone at the lab has been very responsive any time I call, so I really appreciate that. Thank you for the call.

Leigh R.

Perfect

5 / 5 stars

I have been working with Dr. Wouters for many years, and you guys do a great job. The report was perfect, and our results came out just as we suspected. We don’t do a whole lot of outside lab work, but when we do, I always call Kelly for a quote.

Cheril N.

Simple

5 / 5 stars

Everything went good, you guys made the process more simple. FedEx took a while, but once it got picked up, you guys were really quick with the turnaround. I’m interested in lunch & learn you’re hosting in Houston.

Byron B.

Quick Turnaround

5 / 5 stars

It’s great, we have all the supplies we need. You guys are really quick with the turnaround, and both us and our clients apreciate that.

Eli M.

Timely Manner

5 / 5 stars

We have been using you for years. You have been very helpful, responsive, and everything is done in a timely manner. We have no complaints for the services we use from you.

Donna F.

Everyone was very friendly

5 / 5 stars

Everyone was very friendly and personable, and I got my results back quickly.  We don’t do many projects like this one, but if we ever have something similar, we’ll be sure to give you guys a call!

Jim B.

I Would Definitely Recommend Armstrong

5 / 5 stars

Thanks Ben, I would definitely recommend Armstrong Lab. One thing I appreciate the most is someone is always available and willing to answer any questions or concerns.

Gary F.

Enlightening

5 / 5 stars

Thank you for sending the certificates. Greatly appreciate the lunch that was provided. In addition, for enlightening us on the services that Armstrong Lab does in making our job easier. Will be rendering your service on a case next week and future cases as well.

Joseph B.

Continuing Education Seminar

5 / 5 stars

Thank you very much Charllotte. I know we did find the seminar informative and beneficial. I have provided your website and contact information to our appraisers in El Paso and Albuquerque, as well the teams in Austin, San Antonio, Houston, Louisiana, and Oklahoma.

Randy J.

Service: Forensic Analysis
Rating:5 out of 5 based on 24 user reviews.